Vera Roasting Terms & Conditions
Effective November 4, 2020
This Vera Roasting Agreement ("Agreement") is between you and Vera Roasting ("we" or "us") and describes the terms and conditions that apply to your Vera Roasting. By buying, loading, or using your Vera Roasting, you agree to these terms.
This Agreement includes an Arbitration provision that governs any disputes between you and us. This provision will:
- Eliminate your right to a trial by jury; and
- Substantially affect your rights, including preventing you from bringing, joining or participating in class or consolidated proceedings.
You agree that we may provide notices, disclosures, and amendments to this Agreement, and other information relating to your Vera Roasting by electronic means, including posting such materials online at https://www.VeraRoasting.com/gift-cards/manage/card-terms-and-conditions.
About Your Account
We issue the Vera Roasting to you. It allows you to load a dollar value onto your Vera Roasting for use at participating Vera Roasting® stores. The dollar value that you load onto your Vera Roasting is a prepayment for the goods and services of participating stores. We offer Vera Roasting to make it easier for you to shop with us and to make your relationship with us more rewarding. Unless otherwise required by law or permitted by this Agreement, the dollar value of your Vera Roasting is nonrefundable and may not be redeemed for cash. The value of your Vera Roasting is not insured by the Federal Deposit Insurance Corporation (FDIC), nor does it earn interest.
Most Vera Roasting stores in North America including Puerto Rico accept your Vera Roasting. Certain Vera Roasting-branded locations may not permit you to use the Vera Roasting for payment, including some airport, grocery, and bookstore locations, or stores in Guam. To find out if a store will accept Vera Roasting as a payment method, please inquire at that store or visit https://www.VeraRoasting.com/store-locator. Any store that lists "Digital Rewards" as one of its amenities is a store that accepts Vera Roasting.
Vera Roastings is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may only use Vera Roastings under the supervision of a parent or legal guardian who agrees to be bound by this Agreement.
Loading Value on Your Card
In the United States and Canada, you can load value on your Vera Roasting by visiting any participating store, going online to https://www.VeraRoasting.com/card, or calling 888-567-7287. There may be a delay from the time you pay the amount to be loaded onto your Vera Roasting and those funds being available for use.
You may not have more than $500 in value on any of your Vera Roastings at any time, and no more than $2,000 may be associated with any one Vera Roasting in a single day. This means that the activity on any one of your Vera Roastings cannot exceed $2,000 over the course of a day. The total value you may load onto all of your Vera Roastings, together with the value of any new Vera Roastings that you may purchase, may not exceed $10,000 on any given day. There is a minimum amount that you may load on any Vera Roasting at any given time, and that amount is typical $5. We may change any of these amounts at any time without notice to you.
If you use a credit or debit card to purchase or reload your Vera Roasting, prior to charging your credit or debit card, an authorization process will occur for the amount of your purchase or reload transaction ("Transaction"). The authorization process will validate the credit or debit card number, status, available credit or funds, and billing information to ensure that it matches what the bank or card company has on file. Your bank or Vera Roasting may attempt to contact you for additional information prior to authorizing the Transaction amount.
For credit cards, once authorization is received, you may notice a decrease in your available credit line. Your bank may hold this dollar amount from your credit line or available balance for a short period of time determined by the policy of your bank before your Transaction is fulfilled. For debit cards, your bank may pre-authorize a charge to your deposit or checking account and place a temporary hold on the funds before your Transaction is fulfilled. Regardless of whether you use a credit or debit card, your card will be charged only upon fulfillment of your Transaction. If your Transaction is canceled, Vera Roasting will request an authorization reversal on your behalf. Reversal times may vary. We recommend contacting your bank or credit card company to learn about their authorization and authorization reversal policies.
All amounts loaded onto your Vera Roasting are denominated in the currency of the country in which it was sold (the "base currency"). Vera Roastings purchased in the United States may also be used in Canada, England, Scotland, Wales, the Republic of Ireland, Northern Ireland, Mexico, and Australia. When you make a purchase in a different country, the Transaction total is converted from the currency of that country (the "local currency") to the base currency and deducted from your Vera Roasting balance. No fees or other charges are made to your Vera Roasting for the currency conversion. However, note that your bank or card provider may charge you a separate fee if you are using a credit or debit card or another accepted payment method to load your Vera Roasting outside of the U.S. Vera Roasting does not receive any portion of, and does not have any control over, any such fee. Although the actual balance of your Vera Roasting is kept in the base currency, the balance shown on your receipt will be in the local currency of the store location. Transactions that occur on our website are denominated in U.S. dollars. Currency conversions are based on currency exchange rates applicable on the date of the Transaction.
You can reload your Vera Roasting in-store or, to make reloading your Vera Roasting easier, you can link a payment method to your Vera Roasting account (which you can access at https://www.Vera Roasting.com/card) and reload either manually online when you choose or set up auto-reload. With automatic reload, you simply set the reload date or the balance at which you want to reload your Vera Roasting and provide us with payment information. We will send you an email confirming the automatic reload Transaction terms and bill your credit card or debit card according to the schedule and amount you have selected. We will also send you an email after each reloads to let you know your Vera Roasting has been reloaded. You can change your reload preferences at any time, but changes may take up to twenty-four (24) hours to go into effect.
To discontinue the automatic reload feature, you must log in to your Vera Roasting account at https://www.Vera Roasting.com/card or call 888-567-7287 at least twenty-four (24) hours before the next scheduled reload. Once the dollar value is loaded, the Transaction cannot be reversed.
Use of Vera Roastings by Businesses
There are unique requirements and restrictions on the use of Vera Roastings by businesses such as the prohibitions against reselling Vera Roastings and using Vera Roastings to solicit new customers. Please see the details on our business-to-business site at http://Vera Roastingcardb2b.com.
Vera Roasting eGift Card
The Vera Roasting eGift Card (also known as an "eGift") program allows you to purchase and send a virtual Vera Roasting via email, or via certain social media and messaging platforms. You may choose the design and dollar value (within certain limits) and complete your purchase using a credit card, debit card, or certain other electronic payment methods. You may choose when to have your eGift delivered on the same day, provided that your form of payment is approved. You authorize us to charge your credit card, debit card, or other chosen electronic payment method at the time you purchase your eGift regardless of the date you choose for delivery.
On the requested delivery date, we will send the recipient of your eGift an email notifying them that they have received an eGift from you. The recipient will have the option of adding the eGift to their Vera Roasting account, transferring the balance onto an existing Vera Roasting or printing out the eGift and bringing it into a Vera Roasting store to make a purchase. The recipient will also have the option to register the eGift for use with Vera Roasting mobile applications. We will also send you an email confirming receipt of your eGift when the recipient opens the eGift email. An eGift is like any other Vera Roasting and should be treated like cash by the recipient.
Each eGift has a unique Vera Roasting number associated with it no matter how many times the email is printed out. We will only give refunds for unused eGifts with the original receipt.
If you have any questions or concerns about the status of an eGift, please go online to https://VeraRoasting.cashstar.com/self_service/v2/register or call 1-800-782-7282.
From time to time, we may at our sole discretion, run promotional programs associated with the Vera Roasting program ("Promotions"). Such Promotions are subject to these terms, as well as additional terms as indicated in connection with the Promotions. We reserve the right to modify the terms and conditions of any Promotion at any time, including and up to terminating the Promotion.
Fees and Expiration of Card Balances
We do not charge any activation, service, dormancy or inactivity fees in connection with your Vera Roasting. Your Vera Roasting has no expiration date nor does the value on your Vera Roasting ever expire.
Vera Roastings That Are Also Merchandise
Some Vera Roastings are also merchandise or are bundled with merchandise, such that the purchase price of the bundled item is equal to the dollar value loaded onto the Vera Roasting plus the retail value of the merchandise component. Although the Vera Roasting component and the merchandise component must be purchased together for such items, to the extent that the components are separable, we may in our sole discretion allow returns of the merchandise component if you choose to keep only the Vera Roasting. In cases where the merchandise component is inseparable from the Vera Roasting, we may in our sole discretion allow you to return the item by issuing you a refund for the value of the merchandise component and a replacement Vera Roasting loaded with the original value of the Vera Roasting component. In either case, the requirements for returning the merchandise component are the same as the requirements for returns of other merchandise unless otherwise specified by us during your purchase of that merchandise.
Receipts and Transaction History
When you use your Vera Roasting, we will provide a receipt if you request one. The receipt will indicate that the purchase was made using a Vera Roasting and will provide the remaining balance of your Vera Roasting. Please check your online Transaction history regularly to ensure that your Transaction history and account balance are correct. You can check the balance of your Vera Roasting at https://www.VeraRoasting.com/card and review recent Transactions on your Vera Roasting at https://app.Vera Roasting.com/cards. The account balance for a Vera Roasting also will appear on your receipt from a point-of-sale register. We will not send you statements of activity on your Vera Roasting.
Billing Errors, Corrections
We will correct the balance of your Vera Roasting if we believe that a clerical, billing, or accounting error occurred. If you have questions regarding your Transaction history or any correction, or if you wish to dispute any Transaction or correction that has been applied to your Vera Roasting, please call Customer Service at 888-567-7287. Assuming you provide sufficient details, we will review your claim and tell you what we find. We will correct any errors promptly after we finish our review. If we do not find any error, we will explain what we found. We have no obligation to review or correct any billing error unless you provide us sufficient notice for us to review your claim within sixty (60) days of the date of the Transaction in question.
Fraud Associated with Your Vera Roasting or Card Balance
We will not accept any Vera Roasting, or will limit the use of any Vera Roasting or Vera Roasting balance if we reasonably believe that the use is unauthorized, fraudulent, or otherwise unlawful, and we consider such action appropriate to limit our risk. Vera Roasting does not control who may sell preloaded Vera Roastings, nor can we control the price or preloaded denominations offered by independent sellers. Consequently, Vera Roasting has no liability to you for any third-party fraud or unlawful activity associated with any Vera Roasting balance. If Vera Roasting discovers any Vera Roasting or Vera Roasting balance was sourced or derived from fraud or other unlawful means, we may in our sole discretion, cancel all impacted Vera Roastings and retain all related Vera Roasting balances without notice to you. We may use retained Vera Roasting balances to help offset our liability to card companies, networks, and issuers of lost or stolen credit and debit cards used to purchase or load Vera Roastings.
Registration, Liability for Unauthorized Transactions
To register your Vera Roasting, visit https://app.VeraRoasting.com/cards, click "Add” " and complete the online form. When registering or purchasing a Vera Roasting, you agree that you will: (i) provide complete and accurate information about yourself; and (ii) update such information if it changes. If you do not provide or update such information, or if we have reasonable grounds to suspect that you have not provided or updated such information, we shall have the right, in our sole and absolute discretion, to disable your Vera Roasting. If you believe your Vera Roasting has been disabled in error, please call 888-567-7287. You are responsible for: (a) the accuracy of all information that you provide to us; and (b) maintaining the confidentiality and security of your Vera Roasting information. All of your Vera Roastings can be activated and registered for use in your Vera Roasting® Rewards account, but you may only maintain one (1) such account at any time.
You should treat your Vera Roasting like cash and not disclose your Vera Roasting information to anyone. If your Vera Roasting or Vera Roasting information is lost or stolen, anyone who obtains possession of either may use your Card. You are responsible for all transactions on your Vera Roasting, including unauthorized transactions. However, if your Vera Roasting is lost, stolen, or destroyed, your Vera Roasting can be replaced with the balance remaining on it at the time you contact us, but only if you have previously registered it with us.
If your registered Vera Roasting becomes lost, stolen, or damaged, report it as soon as possible either online through your Vera Roasting account at https://app.VeraRoasting.com/cards, or by calling 888-567-7287. Your registered Vera Roasting balance is protected from the time you notify us. We will freeze the remaining balance on your Vera Roasting at the time you notify us and will load that remaining balance on a replacement Vera Roasting.
Changes to This Agreement
We may amend this Agreement at any time. We will post the amended Agreement to our website at https://www.Vera Roasting.com/gift-cards/manage/card-terms-and-conditions, and for a period of thirty (30) days after we post the amended Agreement, we will also post a notice on our website stating that the terms of this Agreement have changed. As permitted by applicable law, any change, addition, or deletion will become effective at the time we post the revised Agreement to our website. Unless we state otherwise, the change, addition, or deletion will apply to your future and existing Vera Roastings. You are deemed to accept the changes, additions or deletions if: (1) you do not notify us to the contrary in writing within 20 days of the date of our notice or such other time specified in the notice; or (2) you use any of your Vera Roastings after the such notice period. If you notify us that you do not accept the changes, additions, or deletions, we will cancel your Vera Roastings and refund any remaining balance to you.
Cancellation of This Agreement
We may suspend or terminate this Agreement and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may result from your fraudulent or unauthorized use of the Vera Roasting including your failure to provide valid information. For example, transferring balances between different Vera Roastings solely for the purpose of obtaining cash back is an unauthorized use of the Vera Roasting and if we deem it appropriate to limit our losses we will cancel any such Vera Roasting and retain any balances associated with those Vera Roastings. If we terminate this Agreement without cause, we will refund or issue store credits equal to the balance on your canceled Vera Roasting(s), less any amounts that you may owe us.
Please read this section carefully. It affects rights that you may otherwise have. It provides for the resolution of most disputes through arbitration instead of court trials and class actions. Arbitration is more informal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited. Arbitration is final and binding and subject to only very limited review by a court. This arbitration clause shall survive termination of this Agreement.
Binding Arbitration. This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of or relating to this Vera Roasting Agreement, your Vera Roasting, and your relationship with us. Any dispute or claim arising out of or relating to this Agreement or use of Vera Roasting and your relationship with Vera Roasting or any subsidiary, parent or affiliate company or companies (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory) will be resolved by binding arbitration, except that either of us may take claims to small claims court if they qualify for hearing by such a court.
Arbitration Procedures. For all disputes, whether pursued in court or arbitration, you must first send a written description of your claim to our Customer Service department using the appropriate link at https://customerservice.VeraRoasting.com/app/contact/ask/ to allow us an opportunity to resolve the dispute. You and we each agree to negotiate your claim in good faith. You may request arbitration if your claim or dispute cannot be resolved within 60 days.
The arbitration of any dispute or claim shall be conducted in accordance with the rules of the American Arbitration Association ("AAA"), including the AAA's Consumer Arbitration Rules (as applicable), as modified by this Agreement. The AAA Rules and information about arbitration and fees are available online at www.adr.org. You and we agree that this Agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the U.S. Federal Arbitration Act and federal arbitration law, and will not be governed by state law. Any arbitration will be held in a reasonably convenient location in the state in which you reside or at another mutually agreed location. The arbitration will be conducted in the English language. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief to the extent required to satisfy your individual claim, and must follow and enforce this Agreement as a court would. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content, or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction.
Costs of Arbitration. Upon the filing of the arbitration demand, we will pay all filing, administration, and arbitrator fees other than the initial $200 filing fee, and for claims of less than $1,000, Vera Roasting will reimburse you for the filing fee within 30 days of receiving a written request from you. Each party will bear the fees and expense of its own attorneys, experts, witnesses, and preparation and presentation of evidence at the arbitration. However, for claims under $10,000 as to which you provided notice and negotiated in good faith as required above before initiating an arbitration, if the arbitrator finds you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys’ fees and costs. Except for claims determined to be frivolous, we agree not to seek an award of attorney’s fees in arbitration even if an award is otherwise available under applicable law.
Class Action Waiver and Jury Waiver. You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, the arbitration agreement will be void to you. If for any reason a claim proceeds in court rather than through arbitration, you and we each waive any right to a jury trial.
Governing Law – Washington
This Agreement shall be governed by and construed in accordance with the laws of the State of Washington notwithstanding any conflict of law rules.
Disclaimers and Limits of Liability
Vera Roasting and its affiliates make no representations, warranties, or conditions of any kind, express or implied, with respect to Vera Roasting, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. Vera Roasting does not represent or warrant that your Vera Roastings will always be accessible or accepted.
In the event that Vera Roasting or its affiliates are found liable to you, you shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on your Vera Roasting. Vera Roasting and its affiliates shall have no liability for any incidental, indirect, or consequential damages (including without limitation loss of profit, revenue, or use), or any punitive or exemplary damages arising out of or in any way connected with this Agreement, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if we or our authorized representatives have been advised of the possibility of such damages. In no event shall Vera Roasting or its affiliates have any liability for unauthorized access to, alteration, theft, or destruction of a Vera Roasting through accident, misuse, or fraudulent means or devices by you or any third party, or as a result of any delay or mistake resulting from any circumstances beyond our control.
The laws of certain states or other jurisdictions do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have rights in addition to those contained in this Agreement. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
We may assign all or part of this Agreement without notice to you. We are then released from all liability. You may not assign this Agreement without our prior written consent and any attempted assignment will be void.
Entire Agreement, Construction
Inquiries or Questions
If you have any questions regarding this Agreement or your Vera Roasting, please visit our website at https://www.VeraRoasting.com or call us at 888-567-7287.
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